Legal Compliance: Amical complies with Law 25 (Quebec) and the Canadian Personal Information Protection and Electronic Documents Act (PIPEDA), and is designed according to industry best security practices, aligned with SOC 2 and ISO 27001 standards, but is not yet officially certified as of today.

Phone Servers: 

• Secure hosting in Canada (AWS)

• Isolated VPC environment

• Redundancy across multiple servers at Amazon

• Full encryption of voice data, transcriptions, and identifiers (AES-256 at rest, TLS 1.3 in transit)

Admin Portal: 

• Secure hosting in Canada (AWS)

• Redundancy across multiple servers at Amazon

• Automated backups every hour

• Passwordless OAuth 2.0 authentication

• Database encryption

• Secure transmission via TLS

• XFRS Tokens

• Automated testing processes

• HTTPS requests

No Passive Listening: No sound is captured when the handset is hung up. Only calls initiated by the user are recorded.

The data is maintained securely at all times.

Expertise: Our CTO (Chief Technology Officer), Yoann Vanitou, with 20 years of experience in software development, secure cloud, and AI, has designed a robust infrastructure that complies with best practices.

Data Usage: All calls are recorded when the handset is picked up. These recordings are used exclusively for;

• Ensuring the quality and security of the service

• Automatically generating summaries accessible via the client interface

• Sharing with the residence in case of further verification, precise access logs are kept.

• Improving the service, preventing risks, or contributing to analyses within the framework of structured research

• The analyses are conducted using pseudonymized or aggregated data

Right to be Forgotten: Data can be deleted upon simple request from the legal representative within 30 days.

Consent

Amical phones are generally installed in common areas or in residents' rooms, according to the residence's needs.

In Common Areas

• The AI is generic, without collecting personal data

• Consent is integrated into the usage agreement between the residence and Amical.

In Private Rooms

• At the discretion of the residence, the AI is customized for each resident based on their Life Book (biographical information, interests, personal references), with the written consent of the legal guardian;

• At the discretion of the residence, the family receives an optional form allowing them to complete or enrich the information provided to the AI.

• For more details on the data collected and its usage, access rights, deletion rights, and rectification rights, please consult our complete policy and terms of use

  • Privacy Policy: https://amical-ai.com/politique-de-confidentialite

  • Terms of Use: https://amical-ai.com/conditions-dutilisation 

Dedicated Client Interface

The client has secure access to our administration platform at https://app.amical-ai.com for the following:

• Consulting the complete list of calls (date, time, duration)

• Reading the automatic summaries generated by the AI

• Analyzing the topics discussed to optimize care

• Exporting anonymized reports according to their needs

• Downloading individual recordings upon request