Install your Amical phone

    Connect to your client portal

    The portal lets you:

    View the list of calls and notifications for detected issues

    Change the companion's voice, name, and language

    Trigger or schedule calls from the companion

    Manage your payments and billing

    Access the portal
    GO page of the client portal

    Watch our installation video

    Download the PDF guide

    Preview of the Amical phone setup guide (PDF)Setup guide (PDF)

    Your Amical box contains everything needed for installation

    Your Amical boxList of all items included in the box

    Phone assembly

    1. Connect the handset cable to the handset and to the phone.
    The cable is connected to the handset
    1. Slide the phone stand from the left into the slot provided until it is securely fixed.
    The stand is slid into the phoneThe phone is held in place by the stand
    1. Plug the Power Cable into the back of the phone, and plug it into the power outlet.
    Power cable plugged into the back of the phone and into the wall outlet
    1. Pick up the handset to talk with the AI companion.
    The Amical phone is functional

    Troubleshooting

    If you don't hear the AI companion when you pick up, the phone may not be connected to the Internet.

    Option 1: Connect an Ethernet cable

    The port is located on the right, above the handset port.

    Location of the Ethernet portPlugging in the Ethernet cable

    Option 2: Remove the plate and enter the Wi-Fi password manually

    Using a screwdriver, unscrew the 4 pink screws located on the back of the phone.

    Location of screws on the back of the phoneA hand holding a screwdriver unscrews the screws

    Remove the plate to access the screen and buttons. If the screen is off, this means the phone is not powered. Check that it is properly plugged in.

    A hand removes the plate

    While the cover is removed, let's turn the volume all the way up. Pick up the phone. Then press the ➕ button until all the bars are filled on the screen. The phone must be off the hook for this to work.

    Holding the handset to adjust volumeThe plus button on the keypad to increase volumeVolume bars fully filled on the screen

    The screen should be on and display a ☎ phone icon. This means the phone is properly connected to the Internet.

    A phone icon confirms that the phone is connected to the Internet

    If the screen displays a ⚠️ icon with an exclamation point, the phone is not connected to the Internet. Often, this is because the Wi-Fi password is incorrect.

    An icon indicates that the phone is not connected to the Internet

    Configure Wi-Fi

    Here's how to manually configure Wi-Fi.

    1. Press the left button to access the menu. Use the arrows to go to 2. Configurations > 6. WiFi Settings > 3. Wi-Fi Network
    Menu locationA hand accesses the settings section
    1. Find your Wi-Fi network name, then press the 📎 paperclip button to enter the password. Skip the "Security Type" question by simply pressing the ✔️ button on the right.
    Password section locationWi-Fi network selection
    1. Enter your Wi-Fi password by pressing the buttons 1 to 9 multiple times.
    A hand enters the password with the keypad
    1. You can change the input mode (Mixed, UPPERCASE, lowercase, numbers) by pressing the Ab2 button multiple times.
    Input mode change option location
    1. To type special characters like @ ? $ #, stay in Ab2 mode and press the 1 key multiple times.
    A hand enters a special character by pressing 1 multiple times
    1. Press the ✔️ button once the password is entered. The phone should connect.
    A hand confirms the new passwordThe phone connects to Wi-Fi

    If the screen displays the ☎ icon, but you still don't hear the AI companion, even after waiting 10 minutes, contact us at [email protected].

    Authorize the device on your network

    If you have questions or need help with Wi-Fi setup, check out our dedicated networking page here.