Terms of Use

    Last update: August 9, 2026

    1. Introduction and definitions

    These terms and conditions (the "Conditions") govern the use of the Amical service (the "Service") provided by 9526-1061 Québec inc. ("Amical"). The Service consists of the subscription-based provision of a phone with an artificial intelligence (AI) companion designed to offer social and cognitive support to elderly individuals. The subscription includes the rental of the Amical phone.

    Definitions:

    1. Service: Refers to the phone service with AI companion provided by Amical.
    2. User: Refers to any person who uses the Service.
    3. Establishment: Refers to any organization (residence, care center, or other structure) that has subscribed to the Service for deployment in its premises, whether in common rooms or private rooms. The Establishment acts as an intermediary for managing access and, where applicable, for collecting necessary consents from users.
    4. Content: Refers to all information, data, texts, images, sounds, and other elements generated or accessible via the Service, including recordings and transcriptions of conversations with the AI.
    5. Amical: Refers to the company 9526-1061 Québec inc.

    Acceptance of the Conditions: By using the Service, the User accepts these Conditions. If the User does not accept the Conditions, they must not use the Service.

    2. Description of the service

    Overview of Amical

    Amical is a phone service with an artificial intelligence (AI) companion designed to provide social and cognitive support to elderly individuals. The AI is capable of holding conversations, answering questions, providing information, and suggesting activities. Amical is available in a wide range of languages, including French and English. An additional charge of $50/month applies for languages other than French and English.

    Service Configurations

    The Amical Service is available in two distinct configurations:

    1. Common Room Version:
      • This version is deployed in the common areas of establishments (e.g., lounges, relaxation rooms).
      • The AI used is general and accessible to anyone picking up the phone.
      • No personalization of user data is performed in this configuration.
      • By default, all calls between the AI companion and the user are recorded and transcribed. Clients may disable recording or request deletion of recordings in their settings; doing so removes certain features and limits Amical's ability to provide support. Calls in which the AI is not a party (for example, a relative calling the device from their own phone) are not recorded, except with written explicit consent from the relative and the residence in specific scientific studies.
    2. Private Room Version:
      • This version is installed in the individual rooms of users.
      • The AI is customized to meet the specific needs of the user, which involves the collection and processing of personal data.
      • It allows for tailored interactions based on the user’s preferences and history.
      • By default, all calls between the AI companion and the user are recorded and transcribed. Clients may disable recording or request deletion of recordings in their settings; doing so removes certain features and limits Amical's ability to provide support. Calls in which the AI is not a party (for example, a relative calling the device from their own phone) are not recorded, except with written explicit consent from the relative and the residence in specific scientific studies.

    Access to the Service

    To access the Service, the User or the Establishment must contact Amical to subscribe to a plan. A web platform allowing users to manage their accounts and access additional features will be available soon. The terms of use for this platform will be specified later.

    Modifications to the Service

    Amical reserves the right to modify or discontinue the Service at any time, with or without notice.

    3. User Obligations

    Compliance with use: The User agrees to use the Service in accordance with these Conditions, applicable laws, and generally accepted standards of acceptable use.

    Prohibitions: It is prohibited to use the Service:

    • For illegal or malicious purposes.
    • To infringe on the privacy of others.
    • To disseminate defamatory, insulting, obscene, or discriminatory content.
    • To attempt to access Amical's computer systems without authorization.
    • To reproduce, distribute, modify, or commercially exploit the Service's Content without Amical's written permission.
    • To modify, copy, rent, sell, or distribute the Service or any of its components, including software and AI.
    • To attempt reverse engineering, decompiling, or uncovering the source code or underlying components of the Service, including models, algorithms, or systems.
    • To automatically or programmatically extract data or Content from the Service.

    Account Security: The User is responsible for the security of their account and credentials. They must inform Amical of any unauthorized use of their account.

    4. Intellectual Property

    Copyrights: Amical owns all intellectual property rights related to the Service, including software, databases, content, and trademarks. Notwithstanding the foregoing, Amical never becomes the owner of personal information or of health and social services information contained in audio recordings, transcripts, databases, or any other content generated or processed in the course of providing the Service.

    License of use: Amical grants the User a limited, non-exclusive, non-transferable license to use the Service in accordance with these Conditions.

    5. Limitation of liability

    Exclusion of warranties: The Service is provided "as is" and without any warranty of any kind. Amical does not guarantee that the Service will be uninterrupted, error-free, or free of viruses.

    Limitation of liability: Amical shall not be liable for any direct or indirect damages resulting from the use of the Service, including loss of data, loss of profits, or business interruption.

    Exclusion of medical warranties: Amical is not a medical device and does not provide medical advice. The User should consult a healthcare professional for any medical concerns. Amical is not responsible for the health effects of the use of its product.

    6. Termination

    Termination by the user: The User may terminate the Service at any time by contacting Amical by email at info@amical-ai.com at least one (1) business day before the monthly renewal date. The termination will take effect at the end of the current month.

    Termination by Amical: Amical may terminate the Service at any time in the event of:

    • Violation of these Conditions by the User.
    • Non-payment of subscription fees.
    • Abusive or fraudulent use of the Service.

    Consequences of termination: In case of Service termination, the User must return the Amical phone to Amical. If the phone is not returned after the termination of the subscription, a fee of $100 will be charged to cover the cost of the device.

    7. General Provisions

    Applicable law: These Conditions are governed by the law of Quebec.

    Competent jurisdiction: Any dispute relating to these Conditions will be subject to the exclusive jurisdiction of the courts of the judicial district of Quebec.

    Modifications to the Conditions: Amical reserves the right to modify these Conditions at any time. The modifications will be posted on Amical's website and notified to Users by email.

    Entire Agreement: These Conditions constitute the complete agreement between the User and Amical concerning the use of the Service.

    9. Nature of conversational AI

    Limits of AI: Amical's AI has limitations and cannot replace a healthcare professional or a human being. The User must exercise discretion in interpreting the AI's responses. The AI may occasionally generate responses that are inaccurate, incomplete, or otherwise inappropriate, and its outputs must not be relied upon for medical, legal, financial, or other professional decisions. For any such matters, please consult a qualified professional.

    Privacy of conversations: By default, all calls between the AI companion and the user are recorded and transcribed, in both common-area and private-room configurations. Calls in which the AI is not a party are not recorded, except with written explicit consent from the relative and the residence in specific scientific studies. Clients may disable recording or choose shorter retention in their settings; disabling recording removes certain features and limits Amical's ability to provide support. Access to recordings and transcripts by authorized Amical personnel is limited, requires a documented reason, is logged, and is not systematic; reviews focus on calls flagged by our detection of potentially sensitive situations. Recordings and transcripts may also be processed by automated systems (large language models) to provide and improve the Service; data used for product improvement is de-identified as much as possible (a voice recording itself cannot be anonymized). For more information, please consult our Privacy Policy.

    No AI training is made or can be made on call recordings or conversation transcripts.

    Evolution of AI:

    Amical's AI is constantly evolving. Its performance may vary depending on updates, optimizations, and technical adjustments made by Amical AI. While we continually work to improve the quality of the Service, Amical AI does not guarantee that the AI will always be able to understand or respond correctly to User requests.

    To contribute to the continuous improvement of the product and the Service, Amical AI may conduct experiments, such as A/B tests or trials of new features. These tests are conducted to enhance the user experience and AI performance. Experiments are conducted in compliance with applicable privacy laws, without compromising user security or privacy.

    The User agrees that the quality and performance of the Service may fluctuate without notice due to these experiments or other necessary technical adjustments for the ongoing development of the product and service.

    10. Phone specifics

    Installation and maintenance: The installation and maintenance of the Amical phone depend on the type of agreement made with the Establishment or the User:

    Responsibility of the Establishment or User:

    • In some cases, the installation of the Amical phone may be carried out directly by the Establishment or the User, following the instructions provided by Amical AI.
    • Amical AI provides a detailed guide and remote technical support to ensure proper installation.

    Responsibility of Amical AI:

    • If stipulated in the agreement, Amical AI may take charge of on-site installation. This option may be subject to additional fees, specified at the time of subscription to the Service.

    Maintenance:

    • Amical AI remains responsible for preventative maintenance of the phone, which includes regular checks of hardware and software updates.
    • In case of technical problems, the User or Establishment can contact Amical AI by email at info@amical-ai.com.

    Broken phone: During the launch phase, Amical covers the costs of repair or replacement of the phone in case of breakage. This policy may be modified later.

    Use of the phone: The Amical phone is designed to be easy to use. Simply pick up the receiver to interact with the AI and hang up to end the conversation. The User can also receive incoming calls on the Amical phone.

    Malfunctions: In case of malfunction of the phone or AI, the User must contact Amical by email at info@amical-ai.com.

    11. Rights and responsibilities of the legal guardian

    If the User is unable to give their informed consent, a legal guardian may manage the Amical account on their behalf. The legal guardian has the right to:

    • Access the User's data, modify it, and delete it.
    • Manage account settings and AI preferences (e.g., assistant's name, conversation topics).
    • Terminate the Amical service.
    • Exercise the User's rights regarding data protection (access, rectification, objection, etc.).
    • Receive communications from Amical regarding the use of the service.

    The legal guardian has the responsibility to:

    • Ensure that the use of Amical complies with these Conditions.
    • Protect the User's credentials and the confidentiality of conversations.
    • Inform Amical of any changes in the User's situation (e.g., change of residence, change in health status).
    • Ensure that the use of Amical is beneficial for the user and does not harm their health or well-being.

    12. Accessibility

    These Conditions are written in clear and accessible language. If the User has difficulty understanding certain terms, they may contact Amical for explanations.

    13. Updates

    Amical reserves the right to modify these Conditions at any time. The modifications will be posted on Amical's website and notified to Users by email.

    14. Warranty policy

    This Warranty Policy applies to the Amical phone hardware provided as part of the Service. It complements, and does not modify, the limitations set out in Section 5.

    Hardware warranty: Amical provides a standard warranty covering the Amical phone hardware against defects in materials and workmanship under normal use conditions.

    Normal use: Replacement at no cost:

    If the Amical phone ceases to function properly under normal use, including normal wear and tear in a care environment, Amical will replace the device at no cost to the User. The original phone must be returned to Amical within thirty (30) days of receiving the replacement.

    "Normal use" includes: regular picking up and hanging up of the handset, placement on a bedside table or common area surface, and standard exposure to an indoor care environment.

    Lost or stolen device: If the Amical phone is lost or stolen, a replacement device is available for $80 CAD.

    Damage: Damage caused by accidents, water exposure, or drops is fully covered by Amical. As long as the phone device can be located and returned to Amical, regardless of its condition, it will be exchanged for a new one.

    Service and repairs:

    All repair and replacement requests should be directed to support@amical-ai.com.

    Amical's support team will diagnose the issue remotely whenever possible. If a physical replacement is required, a new device will be shipped within five (5) business days.

    Subscription coverage: Hardware warranty and replacement service are included in the Amical subscription at no additional cost for normal use replacements.

    Jurisdiction: This Warranty Policy is governed by the laws of the Province of Québec and applicable Canadian federal laws. For warranty inquiries: support@amical-ai.com, 2-125 Boulevard Charest E, Québec, QC G1K 3G5.