Technical Documentation

    Last Updated: November 9, 2025

    About Amical

    Amical is a smartphone designed for seniors living with neurocognitive disorders. Using a classic, buttonless telephone, it offers a 24/7 conversational presence through a personalized, warm, and respectful artificial intelligence.

    Data Protection and Compliance

    Legal Compliance

    Amical complies with Law 25 (Quebec) and the Personal Information Protection and Electronic Documents Act (PIPEDA). It is designed according to industry best security practices aligned with SOC 2 and ISO 27001 standards, though it is not yet officially certified to date.

    Phone Servers

    • Secure hosting in Canada (AWS)
    • Isolated VPC environment
    • Multi-server redundancy via Amazon
    • Full encryption of voice data, transcriptions, and identifiers (AES-256 at rest, TLS 1.3 in transit)

    Administrator Portal

    • Secure hosting in Canada (AWS)
    • Multi-server redundancy via Amazon
    • Automated hourly backups
    • Passwordless OAuth 2.0 authentication
    • Database encryption
    • Secure transmission via TLS
    • XFRS Tokens
    • Automated testing processes
    • HTTPS requests

    No Passive Listening

    No sound is captured when the handset is hung up. Only calls initiated by the user are recorded.

    Data is maintained securely at all times.

    Expertise

    Our CTO (Chief Technology Officer), Yoann Vanitou (20 years of experience in software development, secure cloud, and AI), has designed a robust infrastructure compliant with best practices.

    Data Usage

    All calls are recorded when the handset is picked up. These recordings are used exclusively to:

    • Ensure service quality and safety.
    • Automatically generate summaries accessible via the client interface.
    • Share with the residence in the event of further verification; precise access logs are maintained.
    • Improve the service, prevent risks, or contribute to analysis within the framework of supervised research.

    Analyses are performed using pseudonymized or aggregated data.

    Right to be Forgotten

    Data can be deleted upon simple request from a legal representative within 30 days.

    Consent

    Amical phones are generally installed in common rooms or resident rooms, depending on the facility's needs.

    In Common Rooms

    • The AI is generic, with no personal data collection.
    • Consent is integrated into the usage agreement between the residence and Amical.

    In Private Rooms

    • At the residence's discretion, the AI is personalized for each resident using their "Life Book" (biographical information, interests, personal milestones), with the written consent of the legal guardian.
    • At the residence's discretion, the family receives an optional form allowing them to complete or enrich the information provided to the AI.

    For more details on collected data and its use, or rights regarding access, deletion, and rectification, please consult our full policy and terms of use:

    Privacy Policy: https://amical-ai.com/policy

    Terms of Use: https://amical-ai.com/conditions

    Dedicated Client Interface

    The client has secure access to our administration platform at https://app.amical-ai.com to: https://app.amical-ai.com

    • Consult the full list of calls (date, time, duration).
    • Read automatic summaries generated by the AI.
    • Analyze themes discussed to optimize care.
    • Export anonymized reports according to their needs.
    • Download individual recordings upon request.